We are committed to protecting your privacy. This Privacy Policy explains how to collect, use, and safeguards information when you use our services on iOS. By accessing or using any of these platforms, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect About You
This section outlines the different types of information we gather from and about you. The information we collect may include the following:
a) Information You Provide to Us
- Account Information: Our services do not require you to create an account.
- Transactional Information: When you make a purchase through Apple services.
- Customer Support Information: If you contact us for assistance, we gather information necessary to diagnose and resolve your issue. This may include your contact details (e.g., email address), payment information, and data related to your use of our services.
b) Information Collected When Using Our Services
- Device Information: We and our advertising networks collect data about the device you use to access our services, including device model, settings, operating system, network details, and application version numbers. This data collection by ad networks applies only to free users.
- Advertising Identifiers: Our ad networks may gather your device identifier for marketing and analytics purposes.
- VPN Application Information: We do not store your VPN browsing history (e.g., websites visited or apps accessed through a VPN). However, we may collect diagnostic data as mentioned above, as well as anonymized usage data such as speed, latency, connection success rates, login success, feature usage, error reports, and troubleshooting information.
A strict minimal data collection policy, ensuring only necessary information is collected to operate and improve our services.
- Connection timestamps, bandwidth usage, and server locations to monitor performance.
- User preferences, such as selected servers or settings, are saved locally on the device for a smoother experience.
- All data is anonymized and used solely for operational purposes.
- User preferences, including selected server settings and configurations, may be saved to enhance your account experience.
- Device ID to manage connection limits.
3. Internal Browser and Bookmarks
This includes an internal browser for user convenience. We value your privacy and do not track or store your browsing activity within the browser.
- No Browsing History Saved: We do not log or retain the websites you visit using the internal browser.
- Bookmarks: If you choose to bookmark a website within the internal browser, this information is saved locally on your device only and is not transmitted or stored on our servers.
- No Third-Party Sharing: Bookmarks and browser use are never shared with third parties or used for advertising or analytics.
This ensures that your internal browser activity remains entirely private and under your control.
The app includes a WiFi Analyzer that helps users assess their network performance. It may access the following information:
- Upload/Download Speed: Measured in real time and displayed to the user only.
- WiFi Network Name (SSID): Shown to indicate the currently connected WiFi.
- MAC Address of WiFi Router: Displayed for informational purposes only.
We do not store, log, or transmit any data from the WiFi Analyzer. All information is accessed and shown locally on your device and is never shared with third parties.
5. How We Use Your Information
We use collected information to:
- Provide secure connections and maintain server performance.
- Troubleshoot technical issues and improve our services.
- Ensure connection limits are enforced.
Operates under a strict no-logs policy:
- We do not log or store browsing activity, DNS queries, IP addresses, or traffic data.
- Any session-related data, such as timestamps or bandwidth usage, is discarded after the session ends.
7. Data Protection and Security
- Encryption: All connections use AES-256 encryption.
- RAM-Only Servers: All servers operate on RAM-only technology.
- Daily Server Resets: Servers are automatically restarted at 00:00 UTC.
Our services are not directed toward children under the age of 13. We do not knowingly collect or store information from children.
When the app opens, your connection may briefly disconnect to allow ad requests from your real IP. This is necessary for ad delivery, but the app does not store or collect your IP address.
10. Changes to the Privacy Policy
We may update this Privacy Policy periodically. Users will be notified of significant changes via the app.
For questions or concerns, contact us at:
📧 info@eeaglevpn.com