eEagle VPN – Effective Date: Aug 29, 2024
eEagle VPN Limited (“eEagle VPN”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information in connection with your use of the eEagle VPN mobile application (the “App”).
1.Information We Collect About You
This section outlines the different types of information we gather from and about you. The information we collect may include the following:
a) Information You Provide to Us
Account Information: Most of our services do not require you to create an account. However, if you choose to create one, we may collect details such as your name, username, email address, and password.
Transactional Information: When you make a purchase through our services, you’ll need to provide payment details. Payment processing is handled by industry-standard services that operate under their own terms and privacy policies. We also collect information related to your purchase, such as billing address, subscription type, currency, purchase dates, and amounts.
Customer Support Information: If you contact us for assistance, we gather information necessary to diagnose and resolve your issue. This may include your contact details (e.g., email address), payment information, and data related to your use of our services.
b) Information Collected When Using Our Services
Email Address: We may collect your email address when you use our services and infer your approximate location from it. However, we do not store your email address.
Device Information: We and our advertising networks collect data about the device you use to access our services, including device model, settings, operating system, network details, and application version numbers. This data collection by ad networks applies only to free users.
Advertising Identifiers: Our ad networks may gather your device identifier for marketing and analytics purposes. Google allows you to disable your advertising identifier via Google account settings, and Apple users can do the same through Apple device settings.
VPN Application Information: We do not store your VPN browsing history (e.g., websites visited or apps accessed through a VPN). However, we may collect diagnostic data as mentioned above, as well as anonymized usage data such as speed, latency, connection success rates, login success, feature usage, error reports, and troubleshooting information.
2.How We Use Your Information
We use collected information for the following purposes:
- Improve the App: We use App usage statistics to improve the performance, stability, and functionality of the App.
- Provide Support: We may use App usage statistics to diagnose and troubleshoot issues you encounter while using the App.
- For billing and payment purposes.
- To develop new services.
- To market and advertise our services.
- To prevent harm or liability.
- For legal compliance.
- IP addresses: IP address is required for technical perspective to enable the use of our services; IP addresses are neither stored nor used beyond the duration of a VPN session.
3.Information Sharing
We do not share your personal information with any third parties. We may share anonymized and aggregated App usage statistics with third-party service providers who help us operate and improve the App. We may disclose your information in the following circumstances:
- To enforce our rights and prevent fraud and abuse.
- To comply with legal processes and the law.
- To a new owner. If ownership of our services, assets, or business changes
- In accordance with your consent. Some services may allow you to register an account using a third party account (such as a Google or Microsoft account).
- Affiliates and third party service providers. To help us provide some aspects of our services, we work with our affiliates and trusted third parties. Examples of activities that third parties help us with include:
a. Processing customer payments
b. Providing analytics about our services
c. Providing sales and customer support
d. Maintaining the infrastructure required to provide our services
e. Delivering our marketing and advertising content
f. Serving advertising content
4.Key Assurances about eEagle VPN
No Logging of VPN Browsing Activity: The VPN does not record or store any information that could identify your online activities while using the service. Your browsing, viewing, and other online actions remain unassociated with your identity.
Encryption and Privacy Protection: All data transmitted through the VPN is encrypted, and the company does not inspect or log the content of your online activities. The only exception is when you choose to communicate with the company and identify yourself.
No Activity Data Available for Sharing: since your VPN browsing activities are not collected, the company has any data to share, even if legally required.
Free Version with Ads: The free version of the VPN is supported by personalized ads. However, these ads are not based on your VPN browsing activities. Personalization is conducted by our advertising partners, who collect personal data such as your user-resettable advertising identifier (e.g. AAID or IDFA) and combine it with the information they have to show you ads that they believe are more relevant to you. Google allows you to disable your advertising identifier via Google account settings. You can disable the Apple advertising identifier via Apple device settings.
Ad-Free Paid Version: The paid version of the VPN does not include ads and does not share any information with advertising partners.
5.Use of Advertising Services With Free VPN Products
For users of our free VPN products, we may serve ads through the use of third party advertising services. As previously noted, we do not collect VPN browsing information or share VPN browsing information with advertising service providers. However, as with any online advertising service, the entities will have access to the information associated with ad delivery such as which website or app the ad was delivered to, and certain device-specific information.
To display ads in our apps, we may use third party software development kits (SDKs), which consist of software code provided by a third party that is embedded in our apps. These SDKs may collect the following information from your device or use:
- Device or mobile advertising identifiers
- IP address, which may reveal your approximate geographic location as determined by your carrier or ISP. However, when using the VPN service, this may replace your actual location with an alternative geographic location.
- Device-specific information such as make, model, OS version, language, time zone, and other information.
- The name of the app or website serving the ad.
As some ads may be personalized based on your mobile advertising identifier or IP address, you may see an AdChoices icon on an ad. You can click this icon to learn more about the ad network that provided the ad, its privacy policy, and your choices regarding opting out from any personalized advertising. If you opt out from personalized advertising, you may still see non-personalized ads. While we request you not to use ad blockers to prevent the display of ads because that is how we support our free services, our services can continue functioning if you do use ad blockers.
Advertising services we use to provide ads with our free VPN products may include:
Google Admob / Google Analytics
https://policies.google.com/technologies/partner-sites
IronSource
https://developers.is.com/ironsource-mobile/air/ironsource-mobile-privacy-policy
AdColony
https://www.adcolony.com/privacy-policy
DT Exchange/Fyber
https://www.digitalturbine.com/dt-clients-privacy-policy
LiftOff/Vungle
https://liftoff.io/privacy-policy
App lovin
https://developers.applovin.com/en/max/android/overview/privacy
Meta/Facebook
https://www.facebook.com/privacy/policy
StartApp
Chartboos
https://docs.chartboost.com/en/legal/privacy-policy
In addition, you may opt out of interest-based mobile advertising by utilizing the Digital Advertising Alliance (DAA) AppChoices app.
6.Tracking Technologies & Cookies
a) SDKs
SDKs or software development kits are software code provided by our advertising network or other business partners that let our software interact with the services those partners provide. For example, in certain of our mobile apps, we may use an SDK to enable our app to serve ads from an advertising network. Sometimes these interactions will involve that business partner collecting, using, and tracking some information from the device on which the software is run. See above regarding the type of information that is collected and used for advertising purposes.
b) Cookies
Cookies are small portions of text that are stored on the device you use to access our services. Cookies enable us (or third parties that we allow to set cookies on your device) to recognize repeat users. Cookies may expire after a period of time, depending on what they are used for. We use cookies:
- To provide our services. Some cookies are essential for the proper operation of our services. For example, cookies allow us to authenticate who you are and whether you’re authorized to access a resource.
- To store your preferences. Cookies can store your preferences, such as language preferences or whether to pre-fill your username on sign in forms. We may also use them to optimize the content that we show to you.
- For analytics. Cookies are used to inform us how users interact with our services so we can, as a legitimate interest, improve how they work (such as what screens or webpages you access, and whether our advertising is effective).
- For security. Cookies can enable us and our payment processors to detect certain kinds of fraud.
- For advertising-related purposes. We advertise our services online with the help of third parties who show ads and marketing about us on sites around the internet.
c) Third Parties
We may allow our business partners to place certain tracking technologies in our services. These partners use these technologies for the following purposes:
- To provide our services. Some business partners who help us to provide our services may use these technologies to support those efforts.
- For Analytics. To help us understand how you use our services.
- For Marketing. To help us market and advertise our services to you, including on third party websites. Cookies are used in connection with this to measure the performance of our advertising, attribute actions you take with our ads with actions you take on our services, deliver ad retargeting (serving ads based on your past interactions with our services), and target ads at similar audiences.
- To Serve Ads. Ad networks may use these technologies to display ads which they think will be more relevant to you.
7.Your Choices
- Our Cookies: Most web browsers and some mobile devices give you the ability to manage your cookie preferences, including deleting cookies and blocking cookies from being set on those browsers or devices. Visit the “help” section of your mobile device to understand what controls it gives you over cookies. Note that deleting or blocking certain cookies could adversely impact the proper operation of our services.
- Third Party Advertising Cookies: For information on how to opt out of personalized or interest-based advertising, you can visit the following pages:
Network Advertising Initiative opt out page
Digital Advertising Alliance opt out page
Your Online Choices (for Australian residents)
Your Online Choices (for EU residents)
- Google Ads. To opt out from Google ad personalization, visit the Google Ads Settings page. These opt out mechanisms are not provided by us and we are not responsible for the availability or operation of them. Note that after opting out of personalized advertising you may still see non-personalized ads.
- Google Analytics. We use Google Analytics to help us understand how users use our services. Google makes available a Google Analytics Opt Out Browser Add-On if you do not want to participate in Google Analytics.
8. Data Retention
We will retain App usage statistics for as long as necessary to achieve the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
9. Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is ever completely secure. We cannot guarantee the security of your information.
10. Children’s Privacy
The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us. We will take steps to delete the information from our servers.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the App or our website. You are advised to review this Privacy Policy periodically for any changes.
12. Region-specific disclosure
We may choose different or additional disclosures relating to the processing of personal information about residents of certain countries, regions, or states. Please refer below for disclosures that may be applicable to you:
a. Rights for Residents of Colorado, Connecticut, Utah, Nevada, and Virginia (R1)
Residents of these states may have specific rights regarding their personal information, including:
Right to Access: The ability to obtain a copy of the personal information we hold, along with details about the recipients of this information, the categories of data processed, the purposes of processing, and retention periods.
Right to Portability: The right, under certain conditions, to receive your personal information in a structured, commonly used, and machine-readable format, or to request its transfer to another entity.
Right to Rectification or Correction: The right to correct any inaccurate or incomplete personal information we have about you.
Right to Deletion or Erasure: The right, in specific circumstances, to request the deletion or erasure of your personal information.
Right to Restriction: The right, under certain conditions, to limit the purposes for which your personal information is processed, especially if the data’s accuracy is contested.
Right to Opt-Out: The right to opt-out of specific processing activities, such as targeted advertising or the sale/sharing of personal information with third parties.
Right to Withdraw Consent: If you’ve given consent for processing your personal information, you have the right to withdraw it, which won’t affect the legality of prior use.
Right to Appeal: If we decline your request to exercise any of the above rights, you have the right to appeal our decision.
b. Nevada Residents’ Rights
Under Nevada law, certain consumers have the right to opt-out of the sale of their personal information. While we currently do not sell your data in line with Nevada Senate Bill 220, Nevada residents can submit a request to opt-out of any potential future sales by contacting us as detailed in the “Contact Us” section. If necessary, we may take steps to verify your identity and the authenticity of the request.
c. California Privacy Rights (R2)
This section is intended for California residents and includes:
Do Not Track Signals (R2.1): We do not currently respond to “Do Not Track” signals sent by browsers or mobile apps due to the lack of a standardized interpretation.
“Shine the Light” Disclosure (R2.2): California residents have the right to opt-out of the sharing of certain personal information with third parties for direct marketing purposes. Currently, we do not share your information for these purposes.
Third Party Disclosure Requests (R2.3): California residents can request and receive, once a year, a list of third parties to whom we have disclosed personal information for direct marketing purposes, as well as the types of information shared. Note that we do not share personal information with third parties for direct marketing without your consent.
Opt-Out from Sale (R2.4): Under the California Consumer Privacy Act (CCPA), you have the right to opt-out of the sale of your personal information. While we do not “sell” your information except in cases where it supports personalized advertising, you can opt out of this by visiting our “Do Not Sell My Personal Information” page.
Sale of Personal Information (R2.5): Over the past 12 months, we have allowed third-party providers to collect information directly through our website and online services for purposes like optimizing services, delivering ads, and measuring ad success. This may be considered a “sale” under the CCPA. We do not sell personal information of minors under 16 without legally-required consent.
Additional Rights (R2.6): California law may allow you to request details about the personal information we have collectedor disclosed, access or delete certain information, and learn about any financial incentives offered for your data. You can also designate an authorized agent to submit these requests on your behalf, with proper verification.
For more details on your legal rights under California law or to exercise them, please contact us using the information provided in the “Contact Us” section.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@eeaglevpn.com